Frequently Asked Questions

Welcome to Lex&Co. Below are answers to some of the most common questions from our customers.

How long does shipping take?

Orders are usually processed within 1–3 business days. After processing, delivery typically takes:

• United States: 7–15 business days

• Canada: 7–20 business days

• International: 10–25 business days

Please note that delivery times may vary depending on your location and shipping conditions.

How can I track my order?

Once your order has been shipped, we will send you a tracking number by email. You can use this tracking number to follow your package’s progress.

Please allow 24–72 hours for tracking information to update.

Where is my order?

If your order has already been shipped, you can track it using the tracking number provided in your shipping confirmation email.

If you need assistance, contact our support team with your order number.

Do you accept returns?

Yes. We accept returns within 30 days of receiving your order.

Items must be unused, in original condition, and include the original packaging.

For more details, please visit our Refund & Return Policy page.

What if my product arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send us your order number and photos of the product, and our team will help resolve the issue.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible.

Once an order has been shipped, changes or cancellations may not be possible.

Are payments secure?

Yes. Your payment security is our priority. All transactions are processed through secure and trusted payment providers.

Your payment information is protected and never stored on our servers.

Do you offer customer support?

Absolutely. Our support team is available to assist you with any questions or concerns.

Email:
Alexawelder04@gmail.com

We usually respond within 24–48 business hours.

Do you offer discounts?

Yes! We occasionally offer special promotions, discounts, and exclusive deals. Subscribe to our email list to stay updated.

Still have questions?

We are always happy to help.

Contact us at:
Alexawelder04@gmail.com